Privacy Policy

1. Introduction

OpenBookStore ("we," "our," or "us") pledges to protect your privacy. This document explains our practices regarding the collection, use, and protection of your information when you visit our website openbookstore.sbs or utilize our yacht charter services.

Your use of our services indicates your agreement to the terms in this policy. We adhere to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other pertinent Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly provide to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our website
• Engage in surveys or promotional events

Such information might include:

• Your name and contact details (email, telephone, address)
• Payment details (handled securely by third-party vendors)
• Your preferences and requirements regarding charters
• Emergency point of contact details
• Any dietary requirements or health-related details you provide

2.2 Information Collected Automatically

Our website automatically gathers certain information related to your device and how you interact with the site:

• IP address and locale data
• Browser specifics
• The frequency and duration of your visits to our website
• Sources of referral
• Details about your device (model, screen size, and so on)

2.3 Cookies and Similar Technologies

Cookies and related tracking methods are employed on our website to elevate your browsing experience. They enable us to:

• Maintain your site preferences
• Evaluate and enhance our site's operation
• Customize the content provided to you
• Upgrade the services we offer

Your browser settings or our cookie consent feature allows you to manage your cookie preferences.

3. Usage of Your Information

The collected data is used for purposes such as:

• Service Provision: To administer yacht chartering services, finalize reservations and communicate regarding your booking
• Client Support: To address your inquiries and provide support
• Transaction Processing: To manage billing and process payments
• Safety and Protection: To safeguard our operations and mitigate fraud
• Promotion: To send you information on offers and news (if you grant permission)
• Site Enhancement: To assess user interaction and refine our site's functionality
• Adherence to Law: To comply with legal regulations and statutes

4. Sharing and Disclosure of Information

Your personal data is not sold, exchanged, or rented out to external parties. We may share your details under these scenarios:

4.1 Third-party Service Providers

With third-party providers that support us in various areas, including payment facilitation, website hosting and support, email marketing, as well as analytics and performance evaluation, and client assistance.

4.2 Legal Obligations

If the law demands, or in circumstances involving legal processes, judicial orders, emergencies, or examinations related to suspected fraudulent or illicit operations, your information may be revealed.

4.3 Business Transitions

In the event of a corporate merger, acquisition, or asset sale, your details may be part of the transferred assets.

5. Information Security

We enforce fitting technical and organizational safeguards to secure your personal data from unauthorized access, changes, release, or destruction. Measures include encryption, secure servers, access controls, frequent evaluations, and staff training.

Nevertheless, no internet transmission or electronic storage is entirely secure. Thus, we cannot assert absolute security of your data.

6. Holding Your Data

Your personal data is held only as needed for the purposes it was collected or as mandated by law. Normal holding periods are:

• Booking records: 7 years for tax and legal reasons
• Marketing interactions: Until you opt out or request deletion
• Web analytics: 26 months
• Client support interactions: 3 years following the last exchange

7. Your Rights and Preferences

You have rights to your data, including access, correction, erasure (as per law), portability, revocation of consent to marketing, and control over cookies. Contact us using the details below to exercise your rights.

8. External Services

8.1 Google Analytics

Google Analytics assists us in understanding site usage, which you can opt out of using Google's dedicated browser add-on.

8.2 Social Media

We may provide links to social media platforms with their own privacy policies.

8.3 Payment Processing

Transaction processing is managed by PCI DSS-certified third-party companies.

9. Global Data Transfers

Your information could be moved to and processed in nations other than Germany. We enforce suitable safeguards in accordance with privacy laws.

10. Protection of Minors

Our services are not aimed at individuals below 13, and we do not intentionally gather their information. If such data has been provided, notify us at once.

11. Policy Updates

Amendments to this Privacy Policy may reflect changes in our practices or legal prerequisites. You will be informed by the new policy’s publication, an email to registered users, or a notice on our platform. Continuing usage following the update signifies acceptance.

12. How to Reach Us

For any queries regarding this Privacy Policy or our practices, do get in touch with us:

13. Compliance with Google Ads Consent Policy

We adhere to Google Ads consent policies, and you can modify your cookie/tracking settings at any time via our cookie preferences.